PERTICAIA guarantees that products will be delivered equal to those indicated and described on the site and compliance with all rules regarding the storage of products until delivery to the place indicated in the order. The images on the site are provided to the customer to facilitate recognition of the products; due to variations in packaging, the photos may not exactly reflect the appearance of the product delivered.
As provided for by the Consumer Code D.LGS 206/2005 (former right of withdrawal) and D.L. 21/2014 PERTICAIA Customers enjoy the satisfied or reimbursed guarantee with the possibility of returning the products purchased within 14 working days of receipt, except in the case of products that by their nature cannot be returned such as easily perishable food items or personalized items. The right of withdrawal is available to natural persons acting for purposes not directly related to their professional activity. Therefore, retailers and companies are excluded from this right.HOW TO ASK FOR A REFUND
You must send a registered letter with acknowledgement of receipt to the address below or an e-mail to firstname.lastname@example.org within 14 working days of receipt of the goods.
AZIENDA AGRICOLA PERTICAIA S.r.l.
Locality Casale 06036 Montefalco (PG)
In the communication, the Customer must indicate the product or products for which he intends to exercise the right of withdrawal. - In order to exercise the right of withdrawal it is necessary to return the purchased products, in good condition and with original labels not removed. - The packaging of the products must be accurate, in order to safeguard the original wrappings from damage, affixing of writing or labels. - Products must be returned by express courier at your own expense. - We recommend that you use a traceable and insured method of shipment as PERTICAIA will not be responsible for the loss, non-receipt or damage of the material sent. - The goods will be refunded by PERTICAIA after verifying the content and condition of the products, within 14 days of receipt of the communication from the customer. PERTICAIA will refund the full costs incurred by the customer at the time of purchase. For any communication regarding complaints the customer can use the e-mail address: email@example.com.